24Hr Emergency Services
Access to an independent national network of at least 5,000 emergency medical personnel ready to respond to your call.
Service Description
In the event of a medical emergency, Sena can be contacted 24 hours a day to arrange emergency medical assistance and transportation.
Options available
- Access to a 24-hour Emergency medical assistance Contact Centre.
- Assisted by medically trained agents registered with the HPCSA.
- Immediate dispatch of emergency medical services to provide lifesaving assistance.
- Constant monitoring of the incident until the ambulance provider has delivered the member to the hospital.
- Emergency Pre-Arrival instructions provided by agents e.g., CPR.
- Emergency transportation by air or road ambulance.
- One-way medical upgrade to an appropriate medical facility as a continuation of the initial emergency response “same day” from the current treating facility that is unable to care/manage the condition of the member.
- Repatriation of member to a treating facility closer to their place of residence if the incident has occurred
- more than 200km from the member’s residence.
- Access to non-emergency medical transportation, at member’s own cost.
- Payment of medical transportation costs.
- The largest national network of emergency medical service providers.
- Comprehensive daily, monthly, or quarterly reporting of Contact Centre interactions and claims statistics.
Interested? Need more information?
Fill in the form below and click submit, and a Sena representative will be in contact with you.