Insurance Policy Administrator

Sena Financial Services is a growing Intermediary and Financial Advisory Services company specializing in COID administration and distribution of Value-added Life Insurance Products. We pride ourselves on delivering exceptional service and innovative solutions to our clients.

Role Overview:
We are looking for highly competent and energetic Policy Administrators to manage the entire lifecycle of our life insurance policies. This includes processing new policies, handling claims, making amendments, managing renewals and retentions. The ideal candidate will be detail-oriented, client-focused, and committed to ensuring compliance and accuracy in all aspects of policy administration.

Key responsibilities include providing client support via phone, email and WhatsApp, maintaining accurate records, ensuring compliance with regulations and liaising with clients and our Underwriters.

It is now time to be your exceptional best at Sena!

Key Responsibilities

Policy lifecycle management: Process new business, amendments, cancellations, NTU, lapses and reinstatements. Ensure all policies are current and align with client needs.
Client support: Act as a primary point of contact for clients, handling queries through phone and email. And resolving their issues promptly
Claims administration: Assist clients with claim submissions and documentation, manage claims processing, and communicate with Underwriters regarding claim status and rejections.
Record keeping: Maintain and update client databases, policy documents, and other records accurately.
Compliance and reporting: Ensure all activities comply with relevant life insurance legislation, policies terms and conditions and company policies. Prepare regular reports on policy status and claims.
Communication: Liaise with clients, brokers, Underwriters and internal departments to manage policy administration and client relationships.
Retention and renewals: Communicate policy renewals and manage retention efforts by following up with clients who have not paid their monthly premiums.

Skills and Competencies

Administrative skills: Strong organizational and time management skills with meticulous attention to detail.
Client-centric mindset: prioritizing the client’s needs, expectations and experience first. Communication: Excellent verbal and written communication skills to interact effectively with clients and other stakeholders.
Computer proficiency: Proficiency in Microsoft Office, insurance software, and database management systems.
Insurance knowledge: Familiarity with a wide range of Life insurance products and relevant industry regulations.
Problem- solving: Ability to proactively resolve client and claims issues efficiently and professionally.
Conflict Resolution: Skilled in managing difficult conversations with clients
Sales Support Skills: Understanding of cross-selling and upselling opportunities
Languages: Multilingual ability (advantageous for diverse client base)
Team Collaboration: Strong interpersonal skills to work effectively within a team
Adaptability: Ability to work in a fast-paced, evolving environment.
Analytical Skills: Ability to interpret data and identify trends in policy performance.
Share Sena values

Qualifications and Minimum Requirements

Grade 12 Qualification with (Mathematics and or Accounting Subjects Passed)
Proficient in Adobe, Word, Intermediate Excel, PowerPoint and Outlook
Knowledge of FAIS, FICA, and POPIA compliance.
Basic knowledge of the Treating Customers Fairly (TCF) principles.
Higher Certificate in Financial Products or Long-Term Insurance Advisor (NQF Level 5)
Minimum 3–5 years’ experience in Life Insurance products administration. or life insurance.
Regulatory Examination (RE5).
Bachelor of Administration or Bachelor of Business Administration

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