Sena Financial Services (Pty) Ltd (“Senafs”) is a responsible corporate citizen that values the Constitution of South Africa and all its laws, including the right to privacy as enshrined in the Constitution and protected by the Protection of Personal Information Act, 4 of 2013 (POPIA). This notice explains how Senafs ensures your right to privacy.
2. What is Personal Information?
“Personal information” refers to any data that may identify an individual or a juristic person (e.g., a registered company). According to POPIA, this includes details such as name, contact information, financial records, health data, and demographic information.
Our Data Subjects include clients, employees, representatives, independent intermediaries, and service providers.
3. What Type of Personal Information Do We Collect?
The type of personal information collected depends on its intended purpose. It may include:
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Identification details: Name, ID number, birth date, gender.
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Contact information: Phone number, email, address.
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Employment details: Employer name, job role.
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Financial information: Banking details, payment records.
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Medical and health data: Required for claims processing.
4. How We Collect Your Personal Information?
We collect personal information directly from you, your employer, or through intermediaries. If obtained indirectly, we will disclose the source.
5. Providing Your Personal Information is Mandatory
Due to the nature of our business, certain personal details are necessary. Failure to provide required information may result in us being unable to contract with you.
6. Use of Your Personal Information
We may use, store, transfer, disclose, or share your information for:
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Policy underwriting and processing claims.
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Identity verification and security purposes.
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Ongoing policy administration and premium collection.
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Fraud prevention and compliance with legal obligations.
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Customer service and marketing (with consent).
7. Sharing of Your Personal Information
We will only share your personal information with third parties with your consent or where required by law. Third parties include service providers and regulatory bodies (e.g., COIDA, RAF). All third parties are contractually obligated to comply with POPIA.
8. Securing Your Personal Information
Senafs implements security measures to protect personal data, including:
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Physical security controls for data storage.
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Network security measures including encryption.
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Access control policies to limit data access.
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Incident response plans for data breaches.
Third-party service providers must also comply with Senafs’ security protocols.
9. Your Right to Access and Rectify Your Personal Information
You may request to review or update your personal information. If no longer required, you may request its deletion, except where retention is mandated by law or necessary for statistical purposes.
10. Retention of Your Personal Information
We retain personal data:
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As required by law.
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For up to 20 months unless otherwise legislated.
At the end of the retention period, data is securely destroyed.
11. Communication and Direct Marketing
We will not use your personal information for direct marketing without your consent. Consent is voluntary, specific, and can be withdrawn at any time. All direct marketing messages will include an opt-out option.
12. Updating of This Notice
This Privacy Policy may be updated periodically to comply with legal changes. The latest version will always be available at www.senafs.co.za.
13. Contact Us
For privacy-related inquiries or to exercise your rights under POPIA, contact our Information Officer:
Email: [email protected]
Phone: +27(0)10 056 2150
Address: Ground Floor Island House, Constantia Office Park, Weltevreden Park, Roodepoort