We are an authorised Financial Service Provider FSP 47830 and a COIDA Administration Specialist.

We are an authorised Financial Service Provider FSP 47830 and a COIDA Administration Specialist.

Doctor Online Consultations

Harnessing the power of technology, we are positioning our telehealth service to enable healthcare providers to jointly address the complex factors that affect the patient access and overall experience in South Africa today.

The service can be made available through mobile applications or websites to patients/users in need of medical interventions.

The service aims to address the following problems experienced by the healthcare industry

  • The prohibitive cost and lack of access to services.
  • Travel and time constraints when seeking health services.
  • Lack of access to preventative and screening-related services.
  • Long waiting times and stock outages.
  • Poor compliance with treatment programs.
  • Shortages of healthcare workers leading to decreased availability.
  • Infection risk of face-to-face consultations.
  • Service Benefits.

The Medical solution allows healthcare practitioners to connect with patients using a telehealth platform. A consultation could result in a sick note, a referral letter or an e-script.

How it works

Member initiated the consultation by contacting the contact centre. The nurse will triage the call and thereafter send the member an SMS link. The member will click on the link and will then be transferred to a virtual waiting room. The GP will conduct the consultation via skype/video call.


For any consultation that can be done virtually.

For renewal of chronic prescriptions where patient data is available to the General Practitioner For health advice.

Benefits to the patient

  • Access to convenient care.
  • Convenience of services available as needed, in safe environments Coordination of care.
  • Affordability of services.

Interested? Need more information?

Fill in the form below and click submit, and a Sena representative will be in contact with you.